I have a sneaking feeling BT may be up to something, but like yourself, I have found no resolution, and beleive me, I'm not one to give up on this kind of thing! EDIT by silverfire: The edit function exists for a reason. Double posting instead of editing is negligent and unnecessary.
No, I am most of the time the only person using the internet in the house, let alone downloading. I am not hugely convinced at BT as an ISP, as I have been unable to play Battllefield 2 or Counter Strike Source etc, as well as the whole downloads thing, though I must obviously look at my own human error first I regged for a line rental for my main home number and unlimited phone calls for my hub phone.
We dont use the line rental one for any phone calls, just incoming calls. We dial everything on our mobiles or the hub phone. We'll see what happens at the time of billing. It randomly resets throughout the day makes a loud clicking noise then everything resets.
Hopefully I'll get a replacement one. I subscribed for 8MBit speed, having checked the speed test I can goto 8mb. Maximum I've gone is 5mb. Though recently its gone down to 3mb loads. Also, I seem to timeout lots, like someone has just unplugged the internet cable through the back of the home hub. This stops downloads, disconnects me from irc, and timeouts me in any games I've tried different leads, different filters, connecting it straight from the main home filter aswell.
Also, im having to explain to tech support the basics of the internet. Im seriously considering leaving BT. Though I need a stable british broadband provider and cheaper then BT.
They havent solved a single problem, except when my internet went down for a week. Ok, with my package 3rd option the "unlimited" calls as BT claim are a flat lie really, It seems my calls are only free to landlines obvious really and only for the first hour. If I hung up and redialled every hour, I would be fine. My hub frequently resets itself, normally when two or more pcs are active, no clicking, just resetting.
As far as the internet goes, speed does depend on many things I'm def not an expert here! As for their tech support, you would be better off talking to a monkey, they tried telling me that my pc wasnt good enough to run their crappy software that I didnt even install when I encountered problems with my broadband, then it was "a conflict of programs"????
Alot of my friends have gone to namesco due to excellent customer service and reliable connections. Hope this helps. I've been a customer of BT for about 8 months and not had many problems - slow connection, hub resetting, Bt vision box not recording etc - but not too much until the last week.
I've been unable to connect to the internet, the hub appears to disable my LAN connection randomly and it means after messing around for days that I have to reset the Hub to factory settig, restart my PC and then fiddle around with my usb cable to connect. It's a completely 'suck it and see' approach to reconnecting, just have to mess around for ages to try and reconnect.
I've been on the phone to BT for days, and they won't accept I have a problem with my Hub - I know I have an ethernet problem so they keep blaming that, but I've always been able to connect using my previous ISP's to the net even with this problem.
I spoke to someone in work and I have been using uTorrent for the first time for a few weeks, so he suggested BT could be cutting my connection due to my use of uTorrent?
Is this true? It's not as if I'm using it illegally, only used it for some old comedy podcasts and a BBC comedy series. Start new topic. Recommended Posts. Different broadband products have different usage allowances to suit different types of customer usage. If you're not on an Unlimited package, you'll have a usage allowance which starts from the first of the month and runs to the end of the month.
Monthly usage allowances vary depending on which package you're on. If you exceed your monthly usage allowance your service won't be affected. We'll email you when you're reaching your maximum usage allowance. The table here shows when you'll get warning emails. Advisory emails will be sent to your active BT primary email address for example, your btinternet.
To avoid overloading your inbox, if you go over both reminder levels in the same day, we'll just send you one email. You can also track your broadband usage using our award-winning My BT app.
As well as seeing what you've used so far in each usage period, you can see the split between download and upload usage. This will appear in your next bill and you'll also be sent an email to let you know what the charge will be.
You can do this by using our broadband usage monitor. Just log in to My BT at www. Here you can see how much of your monthly usage allowance has been used and how much you've got left for that month. This is updated daily in the afternoon and shows usage up to the midnight the day before. How can I check my broadband data usage? It can be tricky knowing how much broadband you're using. And if a lot of your time online is doing things such as watching TV like BBC iPlayer , streaming video like YouTube and downloading films, you can use your allowance quite quickly.
If this is you, why not upgrade to one of our unlimited usage packages. If you upgrade your broadband before the end of the month then you won't be charged for any additional usage in that month. These include:. And, if you've taken a BT TV subscription of 12 months or more even if your contract has now finished :. Yes, there's less broadband speed available for other services when you're watching BT Sport over broadband or Premium TV channels.
So when you've finished viewing an Premium TV channel it's best if you change to a Freeview channel, or turn the box off. No, the Premium TV channels don't count towards your broadband usage, so you won't see any charges for usage on your bill. Ask the BT Community. Contact us. BT Broadband usage policy. What is broadband usage?
Broadband usage is how much data you upload or download from the internet. There are two main factors that contribute to the total amount of usage we measure on your line: The number of devices you're using to access the internet at any one time: for example, computers, laptops, smartphones and tablets The kind of things you're doing and how long for: for example, whether you're browsing social media sites, watching videos such as YouTube or TV such as BBC iPlayer and updating software on your computer or mobile device, to name a few.
What are monthly usage allowances?
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